Customer Services

Customer Services

All the components of your watch have been manufactured using high-quality materials and subjected to rigorous testing at the Oris factory. However, superior quality also needs maintenance. Treat your Oris watch with care and attention, and you will be rewarded with precision timekeeping.

Maintenance

Oris watches require careful treatment together with a full service every three to five years because there is always a certain amount of abrasion in mechanical devices.

Our full service is a thorough and time-consuming process that involves completely dismantling, cleaning, lubricating, and reassembling the movement. After servicing, every movement goes through a special series of tests, where it has to conform to stringent precision standards. This is the best way to ensure that your Oris watch will continue to run accurately for years to come. The work comes with a one-year guarantee.

Please get in touch with the service center in your country before sending your watch in for maintenance. And to ensure the process runs smoothly, please:

  • Use the application form, or you can also use the repair form in the Oris Product Manual, or at least put a note of your watch reference number, date of purchase, serial number, name, address, country, phone number, email address, and the reason for servicing with your watch
  • Make sure there is plenty of padding within your package to protect the watch
  • Always send packages by registered post

Repairs

When you purchase a new Oris watch you will automatically get a two-year warranty. If, however, your watch isn’t performing as it should, or it gets damaged, you can send the watch to a local service center for repair.

To make sure the process goes smoothly, please:

  • Use the application form, or you can also use the repair form in the Oris Product Manual, or at least put a note of your watch reference number, date of purchase, serial number, name, address, country, phone number, email address, and the reason for servicing with your watch
  • Make sure there is plenty of padding within your package to protect the watch
  • Always send packages by registered post

Worldwide Service Centers
You can send or take your Oris watch here for repair or service.

Instructions for use
The instructions for use (Oris Product Manual) are communicated for information only and do not necessarily correspond to your watch. Oris accepts no responsibility in this respect.

Product Manual in PDF